Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ldhcompanyllc@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ldhcompanyllc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ldhcompanyllc@gmail.com.

Returns & Refund Policy – LDH Furniture

30-Day Return Policy
You have 30 days from delivery to request a return.

📦 Eligibility for Returns

To qualify:

Item must be unused and in original condition
Must be in original packaging
Proof of purchase required

🛋️ Sofas in a Box (Compressed Furniture)

Due to the nature of compressed furniture:

Items that have been fully expanded and used cannot be returned
If item arrives damaged or defective, contact us within 48 hours

🚚 Return Shipping

Customer is responsible for return shipping unless item is defective
Original shipping fees (if any) are non-refundable

💰 Refunds

Once approved, refunds are issued to your original payment method
Please allow 3–7 business days after processing

❌ Non-Returnable Items

Used or assembled furniture
Clearance / final sale items

⚠️ Damaged or Incorrect Orders

If your item arrives damaged:

Contact us within 48 hours
Include photos/videos
We will replace or refund

📞 Need Help?

Call or text: 470-207-8689
We’re here to help.

“30-Day Return Policy | Fast U.S. Shipping 🇺🇸”

To start a return, you can contact us at ldhcompanyllc@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ldhcompanyllc@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Restocking Fees

Orders canceled after processing, fulfillment, supplier submission, warehouse allocation, or shipment preparation may be subject to a restocking fee of up to 50% of the purchase price.

Restocking fees help cover supplier charges, warehouse handling, inventory allocation, freight costs, administrative expenses, and other non-refundable costs incurred once an order enters the fulfillment process.

Order Cancellation Policy

Orders may be canceled without penalty before processing begins.
Once an order has been submitted to a supplier, warehouse, or fulfillment center, cancellation fees may apply.
Orders that have shipped are subject to the standard return process and any applicable return shipping costs.
Custom orders, special orders, clearance items, and final sale items are non-refundable.

Important Notice

By placing an order, the customer acknowledges and agrees to LDH Furniture's cancellation, return, and restocking policies.